Acceptance of Work and Quotations

All quotations provided are valid for a period of 30 days from the date of issue. We are taking 100% of payment in advance; without an appropriate reason, payment will not be refunded in any circumstances.

Upon placing an order for any service, the Client confirms their intention to engage the Vendor and agrees to be bound by these Terms and Conditions.

All website design and development services rendered by the Vendor are exclusively intended for the Client’s use.

Ownership and Intellectual Property

The Vendor retains full ownership and rights to all source code and associated intellectual property, including but not limited to HTML, CSS, JavaScript, backend code, CMS themes, and plugins. These will not be transferred to the Client under any circumstances.

The Client is not permitted to replicate or reuse the delivered design or services for more than one domain or website unless a prior written agreement is in place.

Domain and Hosting Services

If the Client changes domain or hosting providers, the existing contract with the Vendor shall be considered terminated immediately, and no refunds will be issued.

The Vendor assumes no responsibility for files, data, or settings hosted with third-party providers after contract expiration.

The Client shall bear all responsibilities for domain ownership and indemnifies the Vendor against any claims arising from domain disputes.

Project Modifications and Additional Work

After the website’s structure, layout, and modules have been finalized and approved, any subsequent modifications will incur additional charges.

The Client agrees to provide all necessary content and information in a timely manner to avoid project delays.

Any extra consultation beyond the agreed number of meetings per month will be charged separately.

Service Usage and License

The Client is granted a non-exclusive, non-transferable license to use the delivered design for a single website and domain only.

Usage of materials beyond this scope requires express written consent from the Vendor.

Right to Terminate Services

The Vendor reserves the right to cancel any service or order at any time, without prior notice, if the Client fails to comply with these terms. In such cases, no refunds shall be granted.

The Vendor may terminate a project unilaterally if it determines that the Client has breached the agreement.

Disclaimer of Guarantees

The Vendor does not guarantee uninterrupted, error-free performance or results of any digital solution provided.

The Client acknowledges that specific business outcomes cannot be guaranteed from SEO, digital marketing, or social media efforts due to numerous external influencing factors.

Payment Terms

All payments are non-refundable once made.

Legal action, including the involvement of attorneys and collection agencies, may be taken against Clients who fail to pay outstanding balances on time. The Client will bear all associated costs, including legal fees.

Annual Maintenance Contract (AMC) – Websites

The AMC includes up to one textual content update per month, limited to twelve per year.

This includes modifications to existing text but excludes graphical, design, layout, or structural changes.

Additional work or unused updates do not carry over to future months and will be billed separately.

CCTV Cameras and Hardware – Sales & Installation

Role: The Vendor acts as a supplier and trader only. Installation and support services depend on the availability of technicians.

Warranty: Commences from the installation date and is governed solely by the manufacturer’s warranty terms.

Service Requests: Addressed based on availability; emergency services may incur extra charges.

Payments: Must be made via cheque or demand draft (DD). Full payment is required in advance unless otherwise agreed in writing.

No Returns: Products once sold are non-returnable and non-exchangeable.

Client Responsibility: Clients must ensure safe site access, reliable power supply, and security during installation.

Liability: The Vendor accepts no responsibility for damages due to misuse, environmental impact, or unauthorized handling.

AMC for CCTV: Covers routine check-ups only. Major repairs and replacements are chargeable separately.

Service Hours

The Vendor does not offer 24/7 service. Support and services are provided strictly during official working hours, based on staff availability.

Dispute Resolution and Jurisdiction

In the event of a dispute, both parties will endeavor to resolve the matter amicably.

If resolution is not achieved, the matter shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.

If resolution is not achieved, the matter shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.Proceedings will be conducted in English or Gujarati, with jurisdiction and arbitration venue being Anand, Gujarat (388001), India.

All legal matters shall fall under the exclusive jurisdiction of the courts in Anand.

Changes to Terms and Policies

Dhavat Infotech Pvt. Ltd. reserves the right to amend these Terms & Conditions and the associated Privacy Policy at any time. Clients are encouraged to review them periodically.

By engaging with our services, the Client confirms they have read, understood, and agreed to these Terms and Conditions in full.